Shipping policy
Shipping and delivery policy
At A Fold of Chairs, we specialise in original vintage and midcentury furniture, lighting, ceramics and art. Many of our pieces are unique, fragile or unusually large and require specialist transportation.
We offer delivery throughout the UK and internationally, with shipping arrangements tailored to individual purchases.
UK deliveries
Delivery costs depend on the size, weight, fragility and destination of each item.
For some purchases, shipping costs are calculated and added at checkout.
For larger or more delicate pieces, we may obtain an individual quotation from a specialist furniture courier. Where a quotation is required, customers will be informed of the delivery arrangements and costs before confirming their order.
We use experienced furniture couriers and removal specialists who are accustomed to transporting vintage furniture.
Delivery times
Delivery times vary according to the destination, courier availability and any restoration or upholstery work required.
Estimated delivery times will be communicated before purchase, with any subsequent changes discussed with the customer.
We will contact customers to coordinate a suitable delivery date.
International shipping
We regularly arrange international shipping for furniture, lighting and other items.
International shipping costs are quoted individually and may include specialist packing, crating, insurance and transportation.
Please contact us with your delivery address and the item you are interested in so that we can obtain a quotation.
Customers are responsible for applicable import duties, customs charges and local taxes unless otherwise agreed.
Collection from our shop
Customers are welcome to collect purchases from our shop at 3B London Road, St Albans, by prior arrangement.
Customers arranging their own collection or appointing an independent courier should ensure that suitable transportation is provided.
Delivery access
Customers are responsible for checking the dimensions of furniture before purchasing and ensuring that items can be accommodated at their delivery address.
Please consider doorways, staircases, lifts, narrow entrances and parking restrictions.
We ask customers to inform us of any access difficulties before delivery is arranged.
Additional costs resulting from unsuccessful delivery attempts or undisclosed access restrictions may be payable where permitted by law and clearly agreed.
Condition on delivery
We carefully inspect and prepare all items before dispatch.
Customers are encouraged to examine their purchases on arrival and contact us promptly if they have any concerns.
If an item arrives damaged, please contact us with photographs of the item and any relevant packaging so that we can investigate.
Nothing in this policy affects your statutory consumer rights.
Returns and return transport
Due to the size, weight and fragile nature of many of our pieces, furniture returns may require specialist transportation.
For eligible online purchases, customers are responsible for the direct cost of returning unwanted items where this has been properly communicated before purchase.
Where an item cannot normally be returned by post, an estimated return transport cost will be provided before purchase.
Return transport may be arranged independently by the customer or, by agreement, through A Fold of Chairs using a specialist courier.
Where we assist with return transport, the quotation will reflect the actual direct cost of the collection service.
Please refer to our Returns and Cancellations Policy for further information about cancellation rights and refunds.
Contact
A Fold of Chairs
3B London Road
St Albans
Hertfordshire
AL1 1LA
caroline@afoldofchairs.com
www.afoldofchairs.com